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978 Finance Privacy Policy
Privacy Policy

Whilst working with us, we will ask you to provide us with personal information relating to your circumstances, your financial situation and, in some cases, your health and family health history (Your Personal Data).

 

For more information, please do not hesitate to get in touch.

What do we mean by “Your Personal Data”?

 

Your Personal Data means any information that describes or relates to your personal circumstances. Your Personal Data may identify you directly, for example your name, address, date or birth or National Insurance number. Your Personal Data may also identify you indirectly, for example, your employment situation, your physical and mental health history, or any other information that could be associated with your cultural or social identity.

Your Personal Data may include:

 

Title, names, date of birth, gender, nationality, civil/marital status, contact details, addresses and documents that are necessary to verify your identity. Employment and remuneration information including salary, bonus schemes, overtime, sick pay and other benefits as well as your employment history. Bank account details, tax information, loans and credit commitments, personal credit history, sources of income and expenditure, family circumstances and details of dependents.

Your Personal Data may include:

 

We will collect and record Your Personal Data from a variety of sources, but mainly directly from you. You will provide information during our initial meetings or conversations with you to establish your circumstances and needs. You will provide information to us verbally and in writing, including email and perhaps text messaging through various apps. We may obtain some information from third parties such as credit checks, information from your employer, and searches of information in the public domain for example the electoral roll. If we use technology solutions to assist in the collection of Your Personal Data for example software that is able to verify your credit status, we will only do so if we have your consent. With regards to electronic ID checks we would not require your consent but will inform of its use.

What happens to Your Personal Data when
it is disclosed to us?

 

In the course of handling Your Personal Data, we will: Record and store Your Personal Data in our paper files, mobile devices and on our computer systems (websites, email, hard drives, and cloud facilities). This information can only be accessed by employees and consultants within our Firm and only when it is necessary to provide a service to you and to perform any administration tasks associated with that service. Submit Your Personal Data to Product Providers both in paper form and on-line. This is essential in allowing us to progress any enquiry or application and to deal with any additional questions or administrative issues that may arise. Use Your Personal Data for the purposes of responding to any queries you may have, or to inform you of any developments of which we become aware.

Sharing Your Personal Data

 

 

Your Personal Data will be shared with third parties who we believe will be able to assist us with your enquiry or support your needs. These third parties will include our Compliance Advisers, Product specialists, agents, providers of legal services such as estate planners, conveyancers, surveyors and valuers, in each case where we believe this to be required due to your circumstances.

 

Your Personal Data will only be shared for the
purposes set out in this customer privacy notice.

 

Please note that this sharing of Your Personal Data does not entitle such third parties to send you marketing or promotional messages: it is shared to ensure we can adequately fulfil our responsibilities to you, and as otherwise set out in this Customer Privacy Notice.

Your rights in relation to Your Personal Data

 

You can: Request copies of Your Personal Data that is under our control. Ask us to further explain how we use Your Personal Data. Ask us to correct, delete or require us to restrict
or stop using Your Personal Data (details as to the extent to which we can do this will be provided at the time of any such request). Ask us to send an electronic copy of Your Personal Data to another organisation should you wish. Change the basis of any consent you may have provided to enable us to market to you in the future (including withdrawing any consent in
its entirety).

How to contact our Firm in relation to the use
of Your Personal Data

 

If you have any questions or comments about this document, or wish to make contact to exercise any of your rights set out within it please contact: Simon Das Director of 978 Finance. If we feel we have a legal right not to deal with your request, or to action it in different way to how you have requested, we will inform you of this at the time. You should also contact us as soon as possible on you becoming aware of any unauthorised disclosure of Your Personal Data, so that we can investigate and fulfil our own regulatory obligations. If you have any concerns or complaints as to how we have handled Your Personal Data you may lodge a complaint with the UK’s data protection regulator, the ICO, who can be contacted through their website at https://ico.org.uk/global/contact-us/ or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF